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Terms
& Conditions:
1. The price payable is for your chosen accommodation
for the number of nights stated in your confirmation letter. The
price includes heating, electricity, bed linen, towels and tea towels.
We require a non-refundable deposit of 1/3 of the price to secure
your booking, and the balance 6 weeks before
your arrival. We reserve the right to rebook the property if payment
is not made on time, the deposit paid will be forfeit. We take payment
by cheque, debit or credit cards (a charge of 2.5% is made for credit
cards) Your booking is completed when we acknowledge receipt of
your booking request, booking form and deposit. Prior to
this the booking is provisional, and will only be held for three
days.
2. The accommodation must be left in a clean & tidy condition.
We reserve the right to charge you if in our opinion the accommodation
needs additional cleaning than would otherwise be reasonably expected.
We are sure you will take care whislt you stay with us, and we acknowledge
that accidents sometimes happen. All damage, loss and breakages
must be notified to us immediately. We reserve the right to charge
for damages, loss or breakages which we consider to be deliberately
or recklessly caused. If the damage is discovered after you leave,
you will be notified as soon as practicable. If you are booking
High Rigg or a combination of two or more cottages, we require a
housekeeping bond of £100. This is held against loss, damage
and breakages, or excessive cleaning and will be forfeit if these
occur and further charges may be made.
3. Your cottage will be ready by 4pm , please let us know if you
expect to arrive much later. We ask that you vacate your cottage
by 10am on the day of departure. Children under 18yrs must be accompanied
by an adult. The stated maximum number of people occupying a cottage
cannot be exceeded. We do not accept single sex groups. Brackenrigg,
it's cottages and grounds are for the exclusive use of paying guests.
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4.
All our cottages are non-smoking. We do not accept pets. You may
be asked to leave immediatley if these policies are breached. We
reserve the right to charge you further sums if we cannot re-let
the cottage until it is fully aired.
5.
You must not cause a nuisance or disturbance to neighbouring accommodation
or behave in an unreasobale way. The playing of music or any noise
which is clearly audible in nearby accommodation is not permitted
after 11pm. Breach of this will render you liable for further charges.
Alternatively, we reserve the right to ask you to leave immediately.
6.
If you cancel more than 6 weeks before your arrival you will lose
your deposit, but will not be charged for the remainder of your
balance. If you cancel within 6 weeks of your arrival we reserve
the right to require payment of the balance and/or retain the full
balance of your whole booking, less any costs saved by us as a result
of your cancellation (for example if we are able to re-let your
accommodation) Cancellations must be confirmed in writing. We suggest
you take out travel insurance which provides cancellation cover.
7. In the
unlikely event that we are forced to cancel your accommodation,
we will attempt to offer you alternative accommodation. If this
is not availbale (or acceptable to you) we will refund all monies
already paid and confirm that you are not liable for any further
payments to us. In any circumstances where you are entitled to compensation,
the limit of our liability to you arising from breach of contract
is to a maximum of 1.5 times the cost of your booking. If suitable
alternative accommodation is available then this is not regarded
as a breach of contract on our part, and no compensation is payable.
If alternative accommodation is normally offered at a lower rate
then you will be refunded the difference, if it is offered at a
higher rate then you will not be charged the difference.
8. We have
our own private water supply: It is filtered and cleaned by us and
tested twice yearly by the local authority.
9. We do
not accept liability for damage to your property or injury to you
(or members of your party) whilst on our premises unless caused
by the negligence of us, or our employees.
Please make cheques payable to:' Brackenrigg Barn'.or for 'HighRigg'
and send to: 'Brackenrigg Holiday Cottages', Naddle, Thirlmere,
Keswick, Cumbria, CA12 4TF
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